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Call Center

Trust Issues: Why U.S. Consumers Still Hesitate to Talk to AI Phone Bots

While AI-powered phone bots promise cost savings and scalability, many US consumers remain uncomfortable interacting with them. Emotional resistance, cultural skepticism, and past negative experien...

Lost Keys, No Recourse: What Happens to Customer Support in a Trustless Crypto System?

In decentralized finance (DeFi) and decentralized exchanges (DEXs), the principle of "trustlessness" eliminates the need for intermediaries, allowing users to transact directly through smart contra...

The Future of Dunning: Leveraging Phone Bots to Improve Collection Success Rates

AI-powered phone bots are transforming the dunning process—automated payment reminders—by enhancing efficiency, ensuring compliance, and improving customer experience. For U.S. decision-makers and ...

Why Dunning Calls Fail: Common Mistakes Call Centers Make and How to Fix Them

Dunning calls—those made to remind customers of overdue payments—are a critical component of accounts receivable management. However, many call centers encounter challenges that hinder the effectiv...

From Manual Calls to Automation: Streamlining Payment Reminders in Your Call Center

Payment reminders, or dunning processes, are essential for maintaining cash flow but can be resource-intensive when handled manually. Integrating AI and phone bots into call center operations offer...

AI Agents Explained: Why Non-Engineers Think It's Ready—and Engineers Know It's Not

AI agents have become buzzworthy overnight, with non-technical professionals proclaiming them as “plug‑and‑play” solutions. But many engineers and call center experts know the reality is far more n...